TIGF is conscious of the need to develop quality services and continue to give the best to its customers, so it has introduced:

On top of these actions, TIGF regularly conducts surveys among its customers (customer satisfaction) and all its stakeholders. These enable it to evaluate their degree of satisfaction and thus to adapt the services offered.

TIGF has introduced a number of processes to guide its work. That decision enables it to integrate stakeholder expectations across all its activities and has a number of advantages in terms of its internal operations.
It guarantees:

With harmonisation in mind, TIGF works constantly to maintain the level of its external certifications. In particular, the company has:

These systems are consistent with and integrated into the TIGF process approach, in the same way as the other safety and environmental management systems.

To adapt to the requirements of an environment experiencing thoroughgoing change, TIGF has set up a performance process. It is of prime importance to the company, enabling it to consider and even anticipate its stakeholders’ expectations. TIGF uses the EFQM (European foundation for quality management) model to evaluate and compare its methods with best practice in organisation and operations.

That model enables it to adapt its 5-year vision and clearly establish its strategic and operational targets. It results in a performance plan, reviewed annually. Deployed across the whole company, that model helps manage all progress in a transverse, participatory manner.